frequently asked questions

• How do I start a TCM teleconsultation?

  If you are interested to find out more about your health, you can first consult our TCM panel through a text consultation, we will then advise you on your condition and refer a suitable physician for you if necessary.

  If it is your first time seeing the physician, you can arrange to book a clinic consultation through our platform and visit the physician in his/her practicing clinic.

  If you are following up with the physician, you may book a video consultation at your preferred date and time and you will receive a confirmation text/email once your physician confirmed your
  appointment slot and lastly be on time on the day of consultation.

• What are the conditions that are suitable for TCM teleconsultation?

  TCM teleconsultation is more suitable for non-emergency and non-serious healthcare issues. TCM covers a wide range of illnesses from physical to psychological conditions. Due to its strong emphasis on preventive health, it is often associated with the treatment of sub-health conditions such as:

  – Aches (e.g. frequent headache, migraine, joint pains)
  – Attention deficit / Poor focus
  – Chronic fatigue
  – Constipation; loose tools
  – Digestive ailments (bloat, indigestion, reflux, etc)
  – Feeling cold, heat flash
  – Frequent flu or cold (low immunity)
  – Frequent urination
  – Irritability
  – Nervousness
  – Poor memory
  – Poor mood
  – Chronic rhinitis
  – Sleeping disorders

  TCM teleconsultation is also effective in chronic disease management such as

  – Diabetes
  – Hypertension
  – Hyperlipidaemia
  – Weight management
  – Post-stroke management
  – Post-cancer management

  For condition that are not listed above, feel free to enquire! The physician will access your condition to determine if you are suitable for a teleconsultation or arrange a clinic consultation with you instead.

• What are the conditions that are NOT suitable for TCM teleconsultation?

  Teleconsultation is not suitable for emergency situation, not limited to the followings:

  – Chest pain
  – Breathing difficulties
  – Recurrent vomiting
  – Severe abdominal pain
  – Active bleeding and severe wounds
  – Mental disorders (e.g. suicidal thoughts, delusions, etc)

  If you require urgent medical attention, please call 995 or visit your nearest Accident and
  Emergency (A&E) department.

• What happens if the physician determine that I am unsuitable for a teleconsultation?

  During the follow up, if you present new symptoms, and the physician determine that your condition is unsuitable for a video consultation, he/she will advise you on the appropriate follow-up action.

• What do I need to prepare prior to the start of TCM video consultation?

  Verification document
  Prior to the consultation, physician will authenticate your identity and ascertain your current location with you for safety precautions. Please get ready your Identity Card (IC) or Passport for verification purposes.

  Managing your environment
  Ensure that your physical environment is suitable for a video consultation, you may take into consideration the followings:

  – Good internet connection
  – Good lighting
  – Little or no background noise
  – Adequate physical space to ensure best distance for best use of camera

• How can I cancel/reschedule an appointment?

  You can manage your appointments using Doctor On Click web portal or mobile app. You may cancel the appointment stating your reason and re-book another on your next availability date. A notification will be sent once your rescheduled appointment is confirmed by the physician.

• How much does a TCM video consultation cost?

  A TCM video consultation on Doctor On Click costs $20