How do I start a TCM teleconsultation?

If you are interested to find out more about your health, you can first consult our TCM panel through a text consultation, we will then advise you on your condition and refer a suitable physician for you if necessary.

If it is your first time seeing the physician, you can arrange to book a clinic consultation through our platform and visit the physician in his/her practising clinic.

If you are following up with the physician, you may book a video consultation at your preferred date and time and you will receive a confirmation text/email once your physician confirmed your appointment slot and lastly be on time on the day of consultation.

What are the conditions that are suitable for TCM teleconsultation?

TCM teleconsultation is more suitable for non-emergency and non-serious healthcare issues.TCM covers a wide range of illnesses from physical to psychological conditions. Due to its strong emphasis on preventive health, it is often associated with the treatment of sub-health conditions such as:

• Aches (e.g. frequent headache, migraine, joint pains)
• Attention deficit / Poor focus
• Chronic fatigue
• Constipation; loose tools
• Digestive ailments (bloat, indigestion, reflux, etc)
• Feeling cold, heat flash
• Frequent flu or cold (low immunity)
• Frequent urination
• Irritability
• Nervousness
• Poor memory
• Poor mood
• Chronic rhinitis
• Sleeping disorders

TCM teleconsultation is also effective in chronic disease management such as

• Diabetes
• Hypertension
• Hyperlipidaemia
• Weight management
• Post-stroke management
• Post-cancer management

For condition that are not listed above, feel free to enquire! The physician will access your condition to determine if you are suitable for a teleconsultation or arrange a clinic consultation with you instead.

What are the conditions that are NOT suitable for teleconsultation?

Teleconsultation is not suitable for emergency situation, not limited to the followings:

• Chest pain
• Breathing difficulties
• Recurrent vomiting
• Severe abdominal pain
• Active bleeding and severe wounds
• Mental disorders (e.g. suicidal thoughts, delusions, etc)

If you require urgent medical attention, please call 995 or visit your nearest Accident and Emergency (A&E) department

What do I need to prepare prior to the start of TCM video consultation?

Verification document

Prior to the consultation, physician will authenticate your identity and ascertain your current location with you for safety precautions. Please get ready your Identity Card (IC) or Passport for verification purposes.

Managing your environment

Ensure that your physical environment is suitable for a video consultation, you may take into consideration the followings:

• Good internet connection
• Good lighting
• Little or no background noise
• Adequate physical space to ensure best distance for best use of camera

How do I cancel/reschedule an appointment?

You can manage your appointments using Doctor On Click web portal or mobile app.You may cancel the appointment stating your reason and re-book another on your next availability date. A notification will be sent once your rescheduled appointment is confirmed by the physician.

How much does a TCM video consultation cost?

A TCM video consultation on Doctor On Click cost S$20

How do I pay for the video consultation service?

You will receive a billing notification and you will be able to make the payment through our web portal or Doctor on Click mobile app.You may contact our customer service officer at +65 81636302 should there be an error in the payment process

How do I purchase my medication after consultation?

If medicine is prescribed after a video consultation, you will be contacted by our customer service officer (within 60 minutes after the end of your consultation) regarding the cost and the order confirmation. Your medicine order will then be processed once
the payment is received.

How will the medicine be delivered?

Herbal medications delivery to your doorstep can be arranged for teleconsultation appointments.Expect the medication within the same day if payment is made before 5pm or the next day for payments made after 5pm.

Are there any fees or surcharges to medicine delivery?

An additional fee of S$10 will be imposed for every medicine delivery

Who can I contact if I have any feedbacks to the services provide or any technical issue?

We love to hear from you and assist you! Feel free to drop us an email at contactus@doctoronclick.com or call us at +65 81636302 regarding any feedbacks or questions